IT Support Companies

IT Specialists (ITS), a provider of managed services, recently made an announcement regarding an initiative to broaden the scope of its hardware cover, IT support, and business continuity and disaster recovery (BC/DR) services to include additional hardware resellers and software providers.

ITS, which is a division of Reynolds and Reynolds, a global software provider with 4,500 employees, has set its sights on the mid-market managed service providers (MSPs) in the United Kingdom with three primary offerings: national IT field service, BC/DR, and 24/7 service help desks.

The in-house services that are offered by ITS are available for resale by resellers, who have the opportunity to do so. According to the company, it already has partners in the financial sector, in the healthcare industry, and in the food and drink industry that are reselling information technology services. These partners provide end clients with on-site support services and workshops for hardware fixes and warranty repairs.

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According to ITS, it offers "robust" service level agreements to resellers who want to provide full technical support and guaranteed response times on the help desk. According to the company, with assistance from ITS, resellers can reclaim control over user Remote IT support and liberate employees to concentrate on their primary responsibilities.

When they are called on-site, ITS engineers strive to resolve the issue on the first attempt. As of right now, the company claims that it has a first-time fix rate that is greater than 92 percent. According to analyst firm Aberdeen Group, this is 4 percent higher than the 88 percent first-time fix rate that "best-in-class" field service organizations achieve.

ITS provides its BlackVault Managed Recovery Platform and BlackCloud solutions in order to fulfill the ever-increasing demand for services related to the maintenance of business continuity. The BlackVault Managed Recovery Platform is a fully supported managed disaster recovery as a service (DRaaS) platform. DRaaS stands for "disaster recovery as a service." It offers data vaulting, recovery, and archiving services, and it can perform these functions both locally and in the cloud.

According to Brandon Tanner, who is the senior manager of ITS, "Reselling does not require heavy lifting or much resource allocation, and it creates an additional lucrative revenue stream fairly quickly."

Philip Jones, who is currently the channel relations manager at ITS, will serve as the leader of the newly established reseller effort. He stated that "as an integral part of a global technology firm, we have a solid pedigree with blue-chip clients, many of which have been with us for more than ten years."

"Today, we believe that there is a growing number of resellers that would benefit from this expertise by working with a single partner that provides business continuity, hardware, and information technology support, along with field engineers that are available on a national scale."

In terms of goals, the ITS intends to "balance quality and quantity" by "achieving double the number of active partners by the end of 2016."

Jones has worked in the information technology industry for over 40 years. His experience encompasses a wide range of specialized fields, such as mainframe operations, client pre- and post-support, marketing, general management, account management, and service delivery management.

The previous year, ITS was successful in securing a contract to provide information technology (IT) support and services to the team of financial advisers working for the financial mutual Wesleyan, regardless of whether they are working from home or traveling across the country. Wesleyan was established in Birmingham in 1841 and has since grown to become a leading provider of specialized financial advice and solutions for professionals in the legal, medical, and educational fields.

If you are looking for a reliable IT support provider, consider Proxar IT Consulting. They have been in business for over 14 years and have an excellent track record. Over 80 clients have been satisfied with their services. They offer IT support, unlimited email support, telephone support, and remote IT support services. They also offer managed IT services and outsourced IT running and maintaining businesses. Their service is smooth and they provide concise explanations.

More Resellers Can Take Advantage Of Field Engineering, IT support, and DR Services Thanks To ITS